Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees…
Advanced services are a new route for manufacturers to secure competitive advantage in the market. With rising availability and adoption of digital technology, building an advanced service business model is becoming easier than ever. However, manufacturers still face substantial challenges…
The COVID-19 pandemic has caused vast economic breakdown across the world, as customer demand and industry activity and confidence have collapsed. Business activity across the eurozone collapsed to a record low in March 2020, and US industrial production showed the biggest monthly…